Secure Payment, Shipping, Customs & Returns Policy

Last updated: July 26, 2026

1. Secure Payment

Lunares offers payment through PayPal and bank wire transfer.

PayPal

When you choose PayPal at checkout, you will be redirected to PayPal’s secure payment environment to complete your purchase. PayPal may accept PayPal funds, credit cards, and other payment methods available in your region. Your payment information is provided directly to PayPal.

Bank Wire Transfer

If you select bank wire transfer, Lunares will send an email with all payment instructions, including payment details and any reference information required for your order. Orders paid by bank wire are processed only after payment has been received and confirmed. Please use only bank details sent by Lunares through contato@lunaresflamenco.com.br.

2. Order Processing and Shipping

Orders are generally prepared for shipment within 13 business days after payment confirmation.

Orders are shipped through FedEx with tracking. Once your order is shipped, we will send an email with the tracking number. Tracking information may take up to 24 hours after shipment to become available.

Lunares does not ship on Saturdays, Sundays, or Brazilian public holidays. Delivery estimates are provided by the carrier and are not guaranteed.

3. Shipping Address and Delivery

Please ensure that the shipping address provided at checkout is complete and accurate. You may use an alternate delivery address during checkout.

Lunares cannot guarantee a specific delivery date or time.

If a shipment is returned to Lunares because it could not be delivered, for example due to an incorrect address, an unclaimed package, or refusal by the recipient, the customer is responsible for any reshipment costs, including new shipping charges and applicable customs charges.

4. Customs, Tariffs, Import Duties, and Taxes

International shipments may be inspected, delayed, or held by customs authorities in the destination country. Lunares has no control over customs procedures, clearance times, or charges assessed by customs authorities.

Unless expressly stated at checkout, Lunares ships on a Delivered at Place (DAP) basis. This means the recipient is responsible for all tariffs, import duties, import taxes, customs fees, brokerage or disbursement fees, and other charges imposed by the destination country.

These charges are not included in the product price or shipping charge. FedEx or customs authorities may contact the recipient directly to request payment before delivery or release of the shipment. In many cases, FedEx advances these customs charges on behalf of the importer to avoid delays in customs clearance and delivery, and later invoices the recipient directly. These charges remain the responsibility of the importer.

Lunares provides the commercial documentation required for shipment. Customers should check their local import rules and expected charges before placing an order.

5. Returns and Exchanges

We want you to love your Lunares purchase. Returns or exchanges may be requested within 15 days of the delivery date for merchandise that is unused, unworn, unwashed, and in its original condition.

To request a return or exchange, please email contato@lunaresflamenco.com.br before sending any item back. We will provide return instructions.

Original shipping charges, import duties, tariffs, taxes, customs fees, and other non-recoverable charges are not refundable, subject to applicable law.

Once we receive and inspect the returned item, we will email you with confirmation. Approved refunds are issued through the original payment method. Please allow up to two weeks for processing, plus any additional time required by your payment provider or card issuer.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us promptly at contato@lunaresflamenco.com.br and include your order number and photos of the item and packaging, if possible. We will review the matter and provide the appropriate solution.

7. Contact Us

Email: contato@lunaresflamenco.com.br

Phone: +55 41 3779-3301

Business hours: Monday to Friday, 10:00 a.m. to 6:00 p.m. Brazil time.